Complaints Procedure
Bluefield Solar Income Fund ‘BSIF’ Complaints Procedure
At BSIF we are committed to supporting our investors. However, we recognise that there may be times when you may have cause to complain. Occasionally things may go wrong and we will do our utmost to resolve your issue fairly and to your satisfaction at the earliest possible opportunity. The following procedure explains what you can do in the event that you have cause to complain about our services and/or products and who to contact if you are not satisfied with our response.
How to complain
If you are not satisfied with any aspect of our service or products, please contact our fund administrator in any of the following ways to ensure we can investigate the matter promptly and fairly.
• Telephone your Relationship Manager on +44 (0) 1481 742 742.
• Send an e-mail to bluefieldteam@ocorian.com & GGcompliance@ocorian.com
• Ocorian Administration (Guernsey) Limited,
PO Box 286, Floor 2, Trafalgar Court,
Les Banques, St Peter Port,
Guernsey, GY1 4LY
What happens next
Once our administrator has received your complaint, they will promptly acknowledge its receipt. We will then work with our administrator with the aim of resolving your complaint as quickly as possible. Our administrator will keep you regularly informed of the progress we are making in trying to resolve the issue. Once we consider your complaint resolved, we will send you a final response with a timeline for you to respond.
What do I do if I remain dissatisfied
Included in our response will be details of the action you can take if you remain dissatisfied with the resolution of your complaint, such as referring the issue to the Channel Islands Financial Ombudsman (‘CIFO’).
The primary role of CIFO is to review and investigate unresolved complaints from clients about financial services providers in or from Guernsey, Jersey, Alderney and Sark. Further information is available from the CIFO website.
CIFO’s contact details are as follows:
Channel Islands Financial Ombudsman
PO Box 114, Jersey, Channel Islands JE4 9QG
Email: enquiries@ci-fo.org Website: www.ci-fo.org
Guernsey local phone: 01481 722218
International phone: +44 1534 748610.
Under the Licensees (Conduct of Business) Rules, 2021, which relate to investment business, you may inform the Guernsey Financial Services Commission (‘Commission’) directly of your complaint if it has been outstanding longer than three months or if it is a significant complaint.